VORTEX AI – Privacy Policy
Vortex AI ("we," "us," or "our") respects your privacy. The Services are operated by EactiveNet, Inc., doing business as VORTEX AI, with privacy inquiries handled at support@eactivenet.com. This Privacy Policy describes how we collect, use, store, and protect information when you use the Vortex-1 model, our API, account portal and billing (including Vortex Credits), and creative generation tools such as image and video features (collectively, the "Services"). By using the Services, you agree to this Policy together with our Terms of Service.
1. Information we collect
Account and authentication
We collect information you provide when you register or sign in, such as your name, email address, organization (if provided), and credentials or authentication tokens needed to secure your account.
Billing and credits
When you purchase or use Vortex Credits or other paid features, our payment processors collect payment details according to their own privacy policies. We retain transaction identifiers, purchase history, and credit balances as needed for accounting and service delivery.
Service usage
We process API requests, model interactions, and metering data—such as token or credit consumption, timestamps, and high-level technical diagnostics—so we can operate the Services, enforce limits, prevent abuse, and improve reliability. Creative tool usage may generate logs associated with your account for the same purposes.
Support and communications
If you contact us, we retain the content of your message and related metadata to respond and to maintain a record of the request.
2. How we use information
We use the information above to:
- Provide, operate, and improve the Services, including Vortex-1 inference and integrated creative tools.
- Authenticate users, manage API keys, and protect accounts.
- Meter usage, apply credits, and process payments.
- Detect and address fraud, misuse, security incidents, or violations of our Terms.
- Comply with applicable law and respond to lawful requests.
- Communicate with you about the Services, including transactional and operational notices.
3. Prompts, outputs, and model improvement
We do not use your private prompts or generated creative content to train "public" versions of our models without your explicit consent, as further described in our Terms of Service. Where you have agreed to a separate program (for example, optional feedback or a dedicated enterprise arrangement), we will use data only as described in that agreement.
4. Cookies and similar technologies
We use cookies and similar technologies that are essential to operate the site and maintain your session (for example, after you sign in). You can control non-essential cookies through your browser where applicable; disabling strictly necessary cookies may affect login or dashboard functionality.
5. Security
We implement administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, or misuse, including encryption of data in transit where appropriate. No method of transmission or storage is completely secure; we encourage you to use strong passwords and to keep API keys confidential.
6. Retention
We retain information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary by data category and jurisdiction.
7. Your rights and contact
Depending on where you live, you may have rights to access, correct, delete, or export certain personal information, or to object to or restrict certain processing. To exercise these rights or to ask privacy-related questions, contact us at support@eactivenet.com. We may need to verify your identity before fulfilling a request.
8. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes may be communicated through the Services or by email where appropriate. Your continued use of the Services after the effective date constitutes acceptance of the updated Policy.